Caroline W

BENEFITS SPECIALIST







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    About

    I am a hard-working and driven individual who isn’t afraid to face a challenge. I’m passionate about my work and I know how to get the job done. I would describe myself as an open and honest person who doesn’t believe in misleading other people and tries to be fair in everything I do.

    Specialized Skills

    A passionate and organized DTC Specialist with expertise in case management, customer service, and effective communication, dedicated to delivering patient and results-driven client support.

    Organised

    Maintains structure to deliver efficient customer service.

    Passionate

    Approaches every client interaction with enthusiasm and care.

    Patient

    Gives people the time they need.

    Professional Experience

    In my previous role as a case manager, I consistently achieved high customer service ratings and exceeded performance targets. I excelled in resolving complex customer issues, demonstrating strong problem-solving and communication skills. Through my dedicated efforts, I successfully improved customer satisfaction by 11% within just three months, showcasing my ability to drive positive results and enhance overall client experience.

    • Disability tax credit
    • Customer Service
    • Time Management
    • Effective Communication
    • Teamwork
    • Case Management