About
I am dedicated to supporting people through a process that can often feel overwhelming, making their journey smoother and empowering them to access the benefits they deserve. I thrive on teamwork and communication, and every successful case feels like a personal achievement in making a positive impact.
Specialized Skills
A detail-oriented and empathetic Junior Team Lead with expertise in process management, customer service, and teamwork, dedicated to streamlining operations and delivering exceptional client support.
Detail-Oriented
Empathy
Collaborative
Professional Experience
I bring a wealth of experience from my time at at one of the major banks, where I assisted with customer service and finance adjustments for vehicle finance accounts. This role honed my problem-solving skills and deepened my commitment to customer satisfaction. I then transitioned to a new role where I played a pivotal part in establishing and leading the Retentions and Quality Assurance departments. This achievement was a defining moment in my career, as I successfully built teams focused on delivering top-tier service and maintaining high standards.
- Leadership
- Process Management
- Customer Service
- Teamwork
- Data Entry
- Attention to Detail