Lee M

QUALITY SPECIALIST







    Please enter a valid cellphone number without spaces e.g +16041234567



    About

    I am a driven and competitive individual with a deep dedication to my work. As the team’s Quality Assurance support, I am committed to helping our clients understand how we can assist them in receiving the benefits they deserve. I truly value educating and supporting clients, ensuring they are well-informed and confident in our services.

    Specialized Skills

    A goal-oriented QA Specialist with expertise in client relations, problem-solving, and communication, dedicated to ensuring quality standards and optimizing processes for exceptional customer service.

    Communication

    Excels in articulating ideas clearly and effectively

    Detail-Oriented

    Demonstrates exceptional attention to detail.

    Goal-Oriented

    A focused and determined approach to achieving objectives.

    Professional Experience

    Previously, I worked in retentions, claims, and team leader support at an insurance company. Joining the Enable Benefits family, I quickly advanced to the Discovery Team within six weeks through dedication and hard work. I then transitioned to the DTC department, consistently meeting targets for filing DTCs. Currently, I support the DTC team with Quality Assurance. My expertise includes exceptional communication, problem-solving, and leadership skills. I excel at optimizing processes, ensuring quality standards, and delivering top-tier customer service.

    • Client relations
    • Problem Solving
    • Effective Communication
    • Teamwork
    • Data Entry
    • Documentation review