Lily N

Benefits Specialist







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    About

    I am a passionate professional with over a decade of experience in the call center industry. I believe in constant growth and strive each day to become a better version of myself, personally and professionally. For me, every interaction is a chance to learn, improve, and make a meaningful impact.

    Specialized Skills

    A highly experienced Specialist with over a decade of expertise in customer engagement, sales strategy, and call center mentorship. 

    Communication

    Excels in articulating ideas clearly and effectively.

    Strategic thinking

    Analyzes complex data and long-term trends to align actions with overarching goals.

    Open Minded

    Receptive to diverse perspectives and experiences.

    Professional Experience

    With more than 10 years in customer service and sales, I’ve built a solid foundation in understanding client needs and delivering results. One of my proudest accomplishments was being promoted to a trainer after years of dedication and consistent performance. I spent 3 fulfilling years in that role, mentoring others and sharing the insights I’ve gained. My most memorable moment was watching those I trained grow into confident professionals, knowing I played a part in their success was incredibly rewarding.

    • Customer Engagement & Retention
    • Sales Strategy
    • Call Center Training & Coaching
    • Disability Tax Credit Knowledge