About
I specialize in developing people and driving operational excellence in call center environments. With extensive experience, I focus on employee development, enhancing customer experience, improving efficiency, and streamlining processes through automation. My goal is to create impactful solutions that empower teams, optimize performance, and deliver outstanding customer service.
Specialized Skills
Expert in driving operational excellence through innovative leadership, strategic foresight, and dedication to employee development, consistently delivering outstanding customer service.
Leadership
Innovative
Strategic Thinker
Professional Experience
I have nine years of experience in the call center industry, starting as a consultant and advancing to the role of operations manager through dedication and hard work. I have successfully managed accounts within the BPO sector, driving businesses toward their objectives. Additionally, I hold certifications in COPC and Insane Productivity.
- Analytical
- Customer Service
- Communication
- Time Management
- Problem Solving
- Skill Development