About
As a call centre agent working with people with Medical Conditions, my role goes beyond just answering calls. It’s about providing support, understanding, and a voice for those who may face unique challenges. What drives me is the opportunity to make a real difference in someone’s day, to help solve problems, and to ensure that every individual feels valued, heard, and respected.
Specialized Skills
Dedicated call centre agent with remarkable problem-solving abilities, empathetic communication, and patience, consistently delivering exceptional customer service and achieving high satisfaction scores.
Empathy
Patience
Problem Solving
Professional Experience
With a proven track record in sales and customer service, I excelled as the top customer service agent in 2021, demonstrating my ability to exceed targets. My commitment to customer satisfaction is evident through achieving the highest Net Promoter Score (NPS) in 2022 and 2023, highlighting my skills in delivering exceptional service and building strong relationships. My experience and expertise position me well for roles demanding high performance and a customer-centric focus.
- Disability Tax Credit
- Time Management
- Data Entry
- Client Advocacy
- Customer Care
- Active Listening